Updated: November 14, 2024

Privacy Policy

TrustWorks Coaching, LLC is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you interact with our website or services:

• Contact Information: When you fill out forms on our website, we collect basic contact information such as your name, email address, phone number, and any other details you choose to provide.
• Usage Data: We use website analytics (via Matomo) to gather information about your interactions with our site, such as pages visited, time spent on the site, and general location data (city-level IP information).

2. How We Use Your Information

We use the information you provide for the following purposes:

• Relationship Management: We store your contact information in our CRM (Nimble CRM) to manage communications and relationships effectively.
• Communications: We use Google Workspaces for email communication and may contact you for customer support, updates, or promotional purposes.
• Scheduling: We use Paperbell to manage scheduling for meetings, onboarding, and services.
• Billing: We use QuickBooks and Stripe to handle invoicing, payments, and financial records.
• Meetings: We use Zoom to conduct virtual meetings.
• Website Analytics: We use Matomo to track website usage and improve user experience on our website.

3. Third-Party Service Providers

We use several third-party service providers to support our operations, and your data may be shared with these providers as necessary. Each of these platforms has its own privacy policies:

• Nimble CRM for managing client relationships. Nimble Privacy Policy
• Google Workspaces for email and document storage. Google Privacy Policy
• Zoom for virtual meetings. Zoom Privacy Policy
• QuickBooks for billing. QuickBooks Privacy Policy
• Stripe for payment processing. Stripe Privacy Policy
• Paperbell for scheduling and onboarding. Paperbell Privacy Policy
• Microsoft Office for documents. Microsoft Privacy Policy
• WordPress for website management. WordPress Privacy Policy
• Cloudflare for website hosting and security. Cloudflare Privacy Policy
• Matomo for website analytics. Matomo Privacy Policy
• Apple for device management. Apple Privacy Policy

These providers may process data on our behalf and are contractually obligated to keep your data secure and confidential.

4. Data Security

We take the security of your personal information seriously. We implement industry-standard measures to protect your data from unauthorized access, disclosure, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal data:

• Access and Correction: You may request access to the personal information we have about you and correct any inaccuracies.
• Data Deletion: You can request that we delete your personal data, subject to legal obligations such as tax or compliance requirements.
• Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

6. Cookies

Our website uses cookies to enhance your browsing experience. You may disable cookies through your browser settings, but this may affect the functionality of our website.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email:
privacy@trustworkscoaching.com

Phone:
720-295-5198