Navigating the complexities of leadership together

The story of Trustworks coaching

Silence can be deafening. Growing up, Rachel observed firsthand the severe consequences of unaddressed conflict, where silence and avoidance led to life-altering outcomes. In her personal journey, Rachel faced challenges that tested the very core of her resilience and decision making abilities. These experiences, while deeply personal, have cemented Rachel's belief in the transformative power of facing fears, the importance of assertive action, and the ability of any individual to rise above adversity.

Unemployment Insurance Consulting At Ey

Through representing clients as they navigated the intensity of unemployment insurance hearings, Rachel came to deeply understand the emotional turmoil such processes can evoke. By demystifying the process and providing clear, actionable information, Rachel empowered them to approach these situations with confidence, ensuring they felt well-prepared and less daunted by the task ahead.

HR Leader at Neiman Marcus

In the dynamic and competitive world of luxury retail, tensions often arise. It was here that Rachel deepened her understanding of varied employee needs, motivations, and concerns. As an HR leader, Rachel frequently found herself at the intersection of sales targets and interpersonal dynamics. From the sales floor to the kitchens of the restaurants, Rachel navigated the fine line between healthy competition and team cohesion, creating an environment where employees could thrive, collaborate, and still drive ambitious results.

Social Enterprise lead at the center on colfax

Serving as an advocate at an LGBTQ community center was transformative. It exposed Rachel to the myriad conflicts that arise from misunderstandings, prejudices, and the simple human need to be accepted. It's where Rachel honed her skills in bridging gaps, fostering dialogue, and turning differences into strengths.

Founder at Trustworks coaching

Rachel's advocacy role at the LGBTQ center taught her the profound impact of validation and understanding. This, combined with her experiences in high-tension corporate environments, underscored the universal need for trust and effective communication. TrustWorks Coaching is the culmination of these insights, providing tools and techniques to navigate, negotiate, and nurture relationships in both personal and professional spheres.

Hi, I'm Rachel

With a rich journey of experience in HR and leadership development, my path into coaching was born out of a profound realization: the heart of any organization isn't its products or services, but its people. Witnessing countless professionals grapple with conflicts and personal challenges, I recognized a pressing need for guidance, support, and empowerment. That's when TrustWorks Coaching took shape.

Not sure where to begin? Let's talk for 20 minutes and chart a clear path forward.

Philosophy & Approach

Every individual and organization is on a journey. At TrustWorks Coaching, we see conflict not as a roadblock, but as a signpost pointing toward growth. Drawing from Rachel's diverse experiences and rigorous training, we believe that:

Conflict resolution is a skill, one that can be honed and refined with dedication.

True resolution begins with an inward journey of empathy and understanding, both for oneself and for others.

Proactive strategies, rooted in continuous learning and collaboration, set the foundation for effective conflict resolution.

Pursuing win-win solutions ensures that resolutions are sustainable and harmonious, honoring the perspectives and needs of all parties involved.

Trust is our North Star. It begins with trusting oneself and extends outward, forging stronger connections.

The energy we bring into our interactions shapes our leadership and determines our impact.

In recognizing and valuing the diverse perspectives of each individual and culture, we find richer, more comprehensive solutions.

Every challenge and every fear faced, brings us closer to competence and a long-term vision of harmony and productivity.

Together, let's embark on this journey, turning challenges into stepping stones toward a harmonious, productive future.

Eric MandelAccount Manager, MINES and Associates
"I can't sing enough praise regarding Rachel Lucas. Rachel has done exceptional work for MINES over the past years. We have used her extensively for resolving workplace conflicts. I am confident in her ability to bring positive change to any organization. Rachel stands out for her handling of complex interpersonal dynamics, providing a perfect blend of empathy, strategic insight, and long-term solutions. Her adaptable and responsive approach ensures effectiveness across various organizational challenges and hurdles, leaving a lasting positive impact on team collaboration. Rachel is an absolute pleasure to work with. Her commitment to building healthier work environments and relationships makes her an invaluable resource for any organization seeking to enhance team dynamics. In summary, Rachel's expertise around workplace conflict is held in high esteem, and I wholeheartedly endorse her service for any organization looking to foster positive change in their workplace."
Kimberly PhippsOwner & Coach, Compassion Connection Coaching
“I have had the privilege of being coached by Rachel for a couple of years now, and it's a challenge to adequately express the profound impact her coaching has had on me. Having worked with several other coaches, I can confidently say that Rachel's approach is in a league of its own. Her coaching style is structured, authentic, heartfelt, and enjoyable. She wholeheartedly supports me, validates my experiences, and encourages me every step of the way. Simultaneously, she challenges my current perspectives with remarkable intuition, helping me discover new opportunities and inspiring me to approach challenges from fresh angles. The transformation I have experienced in my life, career, and relationships is truly astonishing, and I attribute a great deal of it to Rachel's exceptional coaching skills. As a fellow HR Professional who understands the importance of effective conflict management, trust-building, and strong relational skills in leadership, I am convinced that Rachel will be an invaluable asset to any organization she serves.”

Certification & Affiliations

Professional in human resources
hr certification institute® (hrci®)

Rachel's years of hands-on HR experience have equipped her with a grounded understanding of the intricacies of workplace dynamics. This isn't just theoretical knowledge - it's real-world insights gleaned from years of navigating, mediating, and resolving workplace conflicts.

Associate certified coach (acc)
certified by the international coach federation (ICF)

Being certified by the ICF isn't just a badge of honor. In an industry where anyone can claim to be a coach, a certification from the ICF acts as a seal of quality. It's your assurance that you're partnering with someone trained, tested, and approved by a rigorous, globally recognized institution.

Certified Professional coach (CPC)
Institute of professional excellence in coaching (IPEC)

Central to Rachel's training at IPEC is the Energy Leadership™ model. This transformative tool has shown that the energy we bring into situations, especially conflicts, can dictate their outcomes. By helping individuals and teams harness and redirect their energies, we can transform tense situations into opportunities for growth and collaboration.

Energy leadership index - master practitioner (ELI - MP)
institute of professional excellence in coaching (ipec)

Through the Energy Leadership Index (ELI) model, we understand that leadership is a dynamic, not static, process. This framework provides a roadmap for individuals and teams to understand their default energy levels, especially under stress. In the throes of conflict, a leader's energy can make the difference between resolution and escalation. Our coaching helps leaders channel their energy effectively, ensuring a constructive approach to workplace disputes.

COR.E energy leadership dynamics specialist (CLDS)
institute of professional excellence in coaching (ipec)

Through the COR.E Leadership program, leaders embark on a holistic journey. The structured workbooks, personalized coaching, and the innovative SCOPE app form a triad of tools, ensuring leaders receive comprehensive support, both intellectually and emotionally, as they grow.